Shipping Information

We charge  flat-rate shipping  determined by where you live. Determine your zone from this table for input in your shopping cart.

US FLAT RATE SHIPPING ZONES

It is known that shipping chocolate is a delicate operation and it is expensive.

Therefore for you to enjoy the Oh! Experience wherever you live we encourage you to take advantage of the discounts and offers we carry for larger orders. If you are a member of our Loyalty Club or an existing customer, you also benefit from further discounts and this can assist you to make your shopping experience a cost-effective one.

We take the greatest care in hand-packing and shipping your Oh! Chocolate order so that it arrives in the best condition for you to enjoy the freshness and delicious luxury taste of our chocolates. We strive to provide you with the best possible online shopping experience. Please call our customer service line at 425.999.0201 for any special requests and custom large orders.

Upon request in the message section of your order, we’ll include a complimentary gift card with your personal message.

We ship via Fedex to all states except Alaska and Hawaii and APO addresses where we ship via USPS. If you want overnight or Saturday delivery, there is an extra charge and make sure you choose the correct option in our shopping cart. FedEx does not recognize Saturday and Sunday as “time in transit.” Please allow for extra time in shipping over the weekend or on a holiday when choosing your shipping method. For this reason, we cannot guarantee Monday delivery. You can also select a specific delivery date that works best for you.

Signature Release Statement and Shipping Address (es):

FedEx has permission to leave a package at the delivery address when no one is available to sign for it.  Please ensure that your have entered the correct shipping address before submitting your order.  Oh! Chocolate is not responsible for orders delayed or returned due to incorrect or undeliverable addresses.  We are also not responsible for missing, stolen or damaged packages after they are delivered to the address specified by the customer.

If you are sending a package to a loved one, make sure that they know this is due for delivery to avoid melting and spoiling.

US Only

We currently ship only to US addresses and not PO Boxes due to the delicate nature of our product.

We can ship to APO addresses provided the destination is in the US.  We cannot mail to international military bases due to the delicate nature of our product.

Charges per recipient

Please note that shipping charges are per recipient address.

Alaska and Hawaii

All orders are shipped via USPS to Alaska and Hawaii.

Orders

Orders received by 11 am PST Monday to Friday, will ship the same business day with the exception of peak holiday times ( December and February) when you must allow 5 extra business days for us to prepare your order.  Please note last ordering day for special holidays.

After 11 am PST, the order will ship the next available business day.  Orders placed after 11 am PST Friday, Saturday or Sunday will ship on Monday or the next available business day.  Please see our shipping arrival schedule to determine when your order is due for arrival.

Future Delivery Date

If you want your order to be delivered on a special date in the future, you may enter this date in the Special Instructions area in the checkout process.  We will ensure your order arrives by your requested day.  Where a special day falls outside of our schedule or your required delivery method, we will contact you to inform you of such a situation E.g. Valentine’s Day in 2012 falls on a Tuesday and many orders will have to be shipped via our overnight service for delivery on the Tuesday.

Shipping and Delivery Schedule

This is our cool weather schedule.  Your zone may change slightly to accommodate our summer shipping schedule. Our summer dates run from 15 May to 1 September each year. We upload our summer shipping zone table at the beginning of May to take this into account. For warm weather and any places warmer than 75 degrees Fahrenheit, only 2 day express and Standard Overnight is available.  Standard Overnight is advisable to ensure product will be in perfect condition and you may choose this option in your shipping cart.  Call 425.999.0201 to check if you are unsure of what is best for your order.

Saturday delivery

We can deliver your order on a Saturday. You can choose this option in your shopping cart. This service is only available for selected locations.

Priority Overnight

Priority Overnight shipping guarantees delivery before 12 noon, Monday to Friday.  You may choose this option in your shopping cart. This service is only available for select zip codes.  Please call us at 206.402.6140 if you are unsure.

Warm Weather Shipping

If your order is due for delivery to a warm destination (above 75 degrees Fahrenheit), we use gel packs for insulation to ensure your chocolates arrive in excellent condition.  We don’t offer ground shipping but only 2 day and overnight delivery options.  To limit time in transit and prevent your chocolates melting and spoiling, orders only ship over the weekend when temperatures are below 75 degrees Fahrenheit.  If temperatures exceed 75 degrees Fahrenheit, orders received Thursday and Friday will be held over the weekend and ship on Monday or the next available business day.

If you are sending a package to a loved one, make sure that they know this is due for delivery to avoid melting and spoiling.

If you are a corporate customer, we offer volume discounts, please contact our customer service for more information.

Order Tracking

If you give us your email address when ordering, you will receive a confirmation email with a tracking number for your order.  The email will contain an order number and a Fedex tracking number for you to track your order.

Custom orders

Allow up to 10 business days for the preparation of custom and large orders.

Please call us at 206.402.6140 to make arrangements.

Holiday ordering schedule

To ensure delivery of your order on time, please note 11 am PST deadline ordering times for the following holidays:

14^th February 2012

• 2^nd day express –         10^th February 2012
• Overnight –                  13^th February 2012
• Standard –                   7^th February 2012

8^th April 2012

• 2^nd day express –         4^th April 2012
• Overnight –                  5^th April 2012
• Standard –                   30^th March 2012

Admin Professionals Day – 25^th April 2012

• 2^nd day express –         23^rd April 2012
• Overnight –                  24^th April 2012
• Standard –                   18^th April 2012

Mother’s Day – 13^th May 2012

• 2^nd day express –         9^th May 2012
• Overnight –                 10^th May 2012
• Standard –                   9^th May 2012

Father’s Day –             17^th June 2012

• 2nd day express –        13^th June 2012
• Overnight –                  12^th June 2012
• Standard-                    13^th June 2012

Independence Day – July 4^th 2012

• 2^nd day express –         29^th June 2012
• Overnight –                  2^nd July 2012
• Standard –                   29^th June 2012

If you live in a warm climate destination, you can only have your chocolates shipped via 2 day express or overnight.  Standard shipping does not apply.